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PracticalCSM,
Engagement Evaluation Best Practices for Customer Success Management
: LinkedIn , 2020 - 00:35:44.00

Becoming a proficient customer success manager (CSM) cannot happen overnight. Once you've learned the basic processes and best practices for the core CSM activities, you then need to practice by te...
[mehr]  |  Zugang: 30.06.2021

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PracticalCSM,
Engagement Preparation Best Practices for Customer Success Management
: LinkedIn , 2020 - 00:55:06.00

The secret to most professions lies in the preparatory work, and this is no less true for customer success managers (CSMs). When faced with a new customer engagement, the starting point for any CSM...
[mehr]  |  Zugang: 30.06.2021

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