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PracticalCSM,
Engagement Evaluation Best Practices for Customer Success Management
: LinkedIn , 2020 - 00:35:44.00

Becoming a proficient customer success manager (CSM) cannot happen overnight. Once you've learned the basic processes and best practices for the core CSM activities, you then need to practice by te...
[mehr]  |  Zugang: 30.06.2021

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PracticalCSM,
Engagement Preparation Best Practices for Customer Success Management
: LinkedIn , 2020 - 00:55:06.00

The secret to most professions lies in the preparatory work, and this is no less true for customer success managers (CSMs). When faced with a new customer engagement, the starting point for any CSM...
[mehr]  |  Zugang: 30.06.2021

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PracticalCSM,
Onboarding and Adoption Best Practices for Customer Success Management
: LinkedIn , 2020 - 01:15:49.00

Onboarding and adoption are two of the essential activities for new customers that CSMs are responsible for. Learn how to guide customers through these two important stages, and prepare them for th...
[mehr]  |  Zugang: 30.06.2021

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PracticalCSM,
Value Realization Best Practices for Customer Success Management
: LinkedIn , 2020 - 01:05:10.00

A critical aspect of any customer success manager's (CSM) role is to help customers generate measurable value from the solutions they purchase. It's only by realizing value from a solution that a c...
[mehr]  |  Zugang: 30.06.2021

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